Information We Collect
We collect the following types of information:
- Account information: When you register we collect your name, email, password, and other details needed to create your account.
- Trade data: We collect information about your trades—statistics, history, and notes on your trading behaviour.
- Lifestyle data: If you connect external devices (e.g. Whoop) we may collect lifestyle data (e.g. sleep, activity) to help analyse your trading performance.
- Usage data: How you use the platform—logins, features used, and pages visited.
- Communications: We may keep records of emails, support enquiries, and feedback you send us.
- Third-party data: If you link brokerage or other accounts we may collect data from those services with your consent.
How We Use Your Data
We use your personal information to:
- Provide, operate, and maintain the Vega Gainlux platform.
- Analyse your trading performance and provide AI-powered feedback from the data you submit.
- Improve the platform—new features, fixes, and a better experience.
- Contact you about updates, news, or marketing (with your consent).
- Comply with legal obligations, resolve disputes, and enforce our terms.
Legal Basis for Processing Your Data
Under GDPR, the legal bases for processing your personal information include:
- Consent: Where you have given explicit consent (e.g. connecting a device).
- Contract: When we need to process data to provide the services you requested.
- Legal obligation: To comply with applicable laws (including Canadian privacy law).
- Legitimate interests: To provide and improve our services in a way that respects your rights.
Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your data under the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating the platform and processing data, subject to strict confidentiality agreements.
- Legal Compliance: If required by law or regulation, we may disclose data to authorities or regulatory bodies.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of the transaction.
Your Rights Under GDPR
As a user of Vega Gainlux, you have the following rights concerning your personal data:
- Access: You can request access to the personal data we hold about you.
- Rectification: You have the right to correct inaccurate or incomplete information.
- Restriction of Processing: You may request that we limit the processing of your data.
- Data Portability: You can request a copy of your data in a structured, machine- readable format.
- Objection: You may object to the processing of your data for specific purposes, such as direct marketing.
- Withdraw Consent: Where we process your data based on consent, you have the right to withdraw this consent at any time.
Data Security
We take data security seriously and employ appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
However, no security system is impenetrable. We cannot guarantee the absolute security of your data, but we strive to protect your information to the best of our abilities.
Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law.
International Data Transfers
As we serve users in Canada and internationally, your data may be processed and stored in secure locations. We ensure that your data is adequately protected and processed in compliance with applicable privacy laws, including PIPEDA where applicable.
Changes This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of any significant changes by email or through a notice on our platform.
Contact Us
If you have any questions about this Privacy Policy or the handling of your personal data, please reach out to us via email at [email protected] or by mail at the address provided on our Contact page.